Customer Account Manager, Growth (French Speaking)

📋 Description

• Serve as the customer-facing point of contact, delivering consistent, responsive, and high-quality
• Proactively manage relationships across a portfolio of key enterprise customers, with particular
• Work with enterprise clients on billing analysis, auditing, corrections, and resolution of
• Manage contract renewal opportunities and proactively identify actions that strengthen retention
• Help customers confidently and effectively use communication and technology solutions, providing
• Handle escalated customer concerns through the Freshdesk ticketing system and coordinate

🎯 Requirements

• 2-5 years of experience in SaaS account management, implementation, technical customer success, or
• Fluency in French or Québecois is required.
• Knowledge of accounting and billing fundamentals is required.
• Strong experience with hosted telephony, VoIP, and SIP is required.
• Confidence working with clients and stakeholders at multiple organizational levels.
• Experience gathering data from multiple sources and creating customer-facing PowerPoint

🎁 Benefits

• Base salary of $75,000 – $90,000 CAD.
• Potential eligibility for bonuses and sales incentives, where applicable.
• Potential eligibility for Restricted Stock Units (RSUs).
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
• Group Registered Savings Plan (GRSP) with employer matching.
• Employee Stock Purchase Plan.