Customer Account Manager (UT/NV)

📋 Description

• Actively manages a book of business to minimize churn and drive healthy growth by driving business
• Acts as a trusted advisor to assigned accounts, ensuring customers’ business processes and needs
• Regularly consults with assigned customers to uncover potential unmet needs and proactively
• Helps customers drive product adoption, moving them along the maturity curve, and deriving value
• Provides strategic and exceptional customer support to all assigned accounts
• Challenges assumptions and perceptions of the Tenna platform. Encourages customers to rely on the

🎯 Requirements

• Bachelor’s degree strongly preferred or equivalent
• 7+ years of experience building and driving value for customers via strategic planning, and
• 7+ years of experience in customer success, software customer service experience is strongly
• Experience working within construction technology or within the construction industry is an
• Expertise with project management software (MS Project, or similar “Gantt Chart,” programs)
• Experience working in a technical, production-driven environment

🎁 Benefits

• Full-time opportunity.
• Location: Remote – must be based in or willing to relocate to the following states: NV/UT
• Travel to customer locations is required, up to 40%.
• Competitive compensation packages offered.
• Opportunities for growth and personal development within a highly dynamic team.
• Robust, low-cost benefit packages offered.