Customer and Supplier Support Specialist

📋 Description

• Handle ticket management within Zendesk, triaging support inquiries
• Provide first-line assistance and resolve technical issues
• Escalate complex cases to Engineering and Product teams
• Improve knowledge base documentation
• Communicate with customers and suppliers
• Support process improvements and data analysis

🎯 Requirements

• 1-3 years technical support or customer service experience in a SaaS or enterprise environment
• Strong English proficiency required
• Proficiency in Russian necessary to collaborate with engineering team
• Experience with Zendesk or similar ticketing system
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills

🎁 Benefits

• Equal opportunity employer
• Backed by notable investors including Notable Capital, Insight Partners