Customer Architect

📋 Description

• Collaborate closely with the account team, including the Account Executive and the Solutions
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously
• Understand and articulate the value proposition of Elastic solutions and align them with the
• Work closely with customers to identify and eliminate technical frictions, promoting a smoother
• Liaise between customers and support, as necessary, to ensure an optimized support resolution

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the
• Excellent communication and presentation skills.
• Strong social skills, with the ability to establish relationships with customers and team members.
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions.

🎁 Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love