Customer Care Agent – Digital Branch Global (m/f/d) Bilingual (German, English & Spanish)

📋 Description

• Support customers by phone, email, and video, around the clock, 24/7
• Guide customers through the entire pick-up process — from verification and digital pick-up through
• Be close to the customer in video calls, explain processes in an understandable way, and provide
• Answer questions related to reservations, rentals, and pick-ups, and assist with finalizing bookings
• Review customer data and quickly find solutions when information is missing or needs clarification
• Work internationally and collaborate with SIXT stations in various countries to ensure smooth

🎯 Requirements

• Customer orientation: quickly identify needs and issues, think one step ahead
• Fluent in German, English, and Spanish (all three required)
• Ability to explain complex processes in simple terms
• Confident and authentic presence in video calls
• Digital affinity: comfortable using modern tools (including video calling) and digital processes
• Flexibility: comfortable in dynamic environment, willing to work 24/7 shift model including

🎁 Benefits

• Permanent Contract (Contrato Indefinido) with opportunities for progression
• Access to AI tools: Claude by Anthropic and SIXTgpt
• Attractive salary: €22,800 gross per year (12 payments) plus €60 telework allowance
• 30% night shift premium for hours 22:00h–06:00h
• Flexible remote work from anywhere in Spain
• Work-life balance: day off for birthday and additional vacation days for anniversary