Customer Care Agent – Digital Branch Global (m/f/d) Bilingual (German, English & Spanish)

📋 Description

• You support our customers by phone, email, and video, around the clock, 24/7 and guide them through
• You are close to the customer in video calls, explain processes in an understandable way, and
• You answer questions related to reservations, rentals, and pick-ups, and assist with finalizing
• You review customer data and quickly find solutions when information is missing or something needs
• You work internationally and, together with SIXT stations in various countries, ensure that our
• You recommend suitable products and services, making the rental experience even better

🎯 Requirements

• Customer Orientation: You quickly identify needs and issues, think one step ahead, and reliably
• Language & Communication Skills: You speak fluent German, English, and Spanish (all three
• Digital Affinity: You naturally use modern tools (including video calling), digital processes, and
• Flexibility: You feel comfortable in a dynamic environment and are willing to work in a 24/7 shift
• Teamwork: You enjoy collaborating with international colleagues and teams across borders
• Sales Instinct: You recognize relevant additional needs and can convincingly recommend suitable

🎁 Benefits

• Permanent Contract (Contrato Indefinido) with opportunities for progression
• AI at your fingertips: access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform
• Attractive Salary and Professional Growth Opportunities: €22,800 gross per year (12 payments) plus
• Flexible Remote Work Mode: work from anywhere in Spain
• Work-Life Balance: day off for your birthday and additional vacation days for your anniversary
• Flexible Compensation Benefit: private health insurance, childcare support, restaurant card, and