Customer Care Associate

📋 Description

• Managing customer communication through various channels such as phone and email, providing
• Conducting thorough online research to verify and validate company registration information
• Updating our supplier database with accurate information for companies of various sizes
• Responding to client queries via email and phone, collaborating with internal and external
• Actively contributing to the continuous improvement of internal efficiency processes and standards.
• Collaborate with inter-departmental teams on strategic initiatives, specifically focusing on

🎯 Requirements

• Bachelor's Degree completed.
• Excellent verbal and written communication, interpersonal, and active listening skills.
• Ability to establish strong connections and a great ease in relating to others.
• Fluency in English is a must. Other languages are considered an asset.
• At least 1 year of experience in customer service or support roles, preferably with international
• Ability to multitask and prioritize effectively based on business and customer needs.

🎁 Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development