Customer Care Operations Agent

📋 Description

• Act as the first point of contact via phone, email, chat, and digital channels
• Communicate clearly, professionally, and with a strong customer focus
• Own cases end-to-end — from intake to resolution or escalation
• Follow structured troubleshooting processes and decision frameworks
• Resolve issues remotely wherever possible
• Ensure consistent, high-quality handling before escalating

🎯 Requirements

• 2+ years of experience in Customer Care, Service Operations, or Contact Center environments
• Strong communication and customer handling skills
• A structured, problem-solving mindset
• Experience using CRM or case management tools
• Comfortable working in a SLA-driven, process-oriented environment
• Flexibility to work in a shift pattern (6:00–22:00)

🎁 Benefits

• Competitive salary and benefits aligned with the Serbian market
• International working environment with strong collaboration across Europe
• Opportunities for professional development and internal growth
• Supportive culture built on responsibility, trust, and continuous improvement
• Opportunity to drive visible, business-critical internal improvements