Tomra

1,001-5,000 employees
216 jobs posted

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Customer Care Operations Agent

Customer Support

Added

22 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

crm technical support contact center service operations sla

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📋 Description

Deliver excellent customer support
Drive remote-first resolution
Monitor and respond proactively
Ensure strong case management
Support escalation and dispatch readiness
Contribute to continuous improvement

🎯 Requirements

2+ years of experience in Customer Care, Service Operations, or Contact Center environments
Strong communication and customer handling skills
Previous experience in technical support for software and/or hardware products is strongly preferred
A structured, problem-solving mindset
Experience using CRM or case management tools
Comfortable working in a SLA-driven, process-oriented environment

🎁 Benefits

The opportunity to drive visible, business‑critical internal improvements
A stable position in a global, sustainability‑driven company
An international working environment with strong collaboration across Europe
Competitive salary and benefits aligned with the Serbian market
Opportunities for professional development and internal growth
A supportive culture built on responsibility, trust, and continuous improvement

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