Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service
Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns
Act as a product expert, maintaining a well-rounded understanding of our website, features, stock
Communicate with management to escalate problems and recommend resolutions to better our consumer
Be a collaborative team player by supporting your teammates and sharing helpful tools or

🎯 Requirements

Excellent written and verbal communication
Passionate about helping others and finding solutions
Ability to resolve inbound inquiries across channels with high empathy and customer engagement
Ability to summarize and escalate issues quickly and concisely
Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
Must be a team player

🎁 Benefits

Employer matching (up to 3% of base salary) for company sponsored 401K plan

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