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3 hours ago
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Type
Full time
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Salary not provided
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Related skills

crm erp b2b sap

📋 Description

  • Respond to customer inquiries through phone, email, and chat with professionalism
  • Process orders efficiently in SAP, ensuring accuracy and adherence to KPIs
  • Identify, investigate, and resolve customer issues and complaints empathetically
  • Coordinate and resolve issues in the Order-to-Cash (OTC) process
  • Provide accurate product and service information to customers
  • Maintain records of customer interactions, resolutions, and follow-ups in CRM

🎯 Requirements

  • Bachelor's degree
  • Fluency in English (other languages are a plus)
  • Excellent written and verbal communication skills
  • Proven experience in B2B customer service or support role
  • Strong problem-solving and proactive issue resolution abilities
  • Exceptional organizational and time management skills
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