Customer Care Specialist - Inbound Phone Support

📋 Description

• Interact directly with customers by phone, providing friendly, professional, and timely support
• Use HONK's proprietary technology to connect customers with our nationwide network of service
• Listen to and assess customer needs, build rapport, and provide solutions tailored to each situation
• Monitor service requests through completion and help resolve issues or delays that may arise
• Communicate clearly with customers about their service, expectations, and next steps
• Deliver high-level customer service while working efficiently in a fast-paced environment

🎯 Requirements

• Experience in a customer-facing environment resolving issues over the phone
• Ability to quickly, calmly and professionally engage customers to understand questions/issues and
• Able to professionally handle extremely high volume phone calls and maintain composure under
• Demonstrated aptitude for problem-solving with consultative sales approach
• Fluency in English (Spanish a plus)
• Must provide a secluded, uninterrupted workspace where information remains confidential

🎁 Benefits

• Remote-first company embracing collaboration and flexibility
• Equal opportunity employer celebrating diversity and inclusion