Customer Care Specialist - Inbound Phone Support

📋 Description

• Interact directly with customers via phone
• Understand the company's scope: value proposition, operational processes, and growth potential.
• Utilize the company's proprietary technology to connect members with our nationwide partner network
• Answer calls to assist customers with order fulfillment and service execution
• Analyze and interpret customer needs while building rapport to provide immediate assistance through
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded

🎯 Requirements

• Experience in a customer facing environment resolving issues over the phone
• The ability to quickly, calmly and professionally engage customers to understand their
• Able to professionally handle extremely high volume phone calls from customers and partners, and
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers
• Fluency in English. Spanish a plus

🎁 Benefits

• Remote-first company
• Equal opportunity employer