Interact directly with customers by phone, providing friendly, professional, and timely support
Use HONK’s proprietary technology to connect customers with our nationwide network of service
Listen to and assess customer needs, build rapport, and provide solutions tailored to each situation
Monitor service requests through completion and help resolve issues or delays that may arise along
Communicate clearly with customers about their service, expectations, and next steps
Deliver a high level of customer service while working efficiently in a fast-paced environment

🎯 Requirements

Experience in a customer facing environment resolving issues over the phone
Ability to quickly, calmly and professionally engage customers
Able to handle high volume phone calls while maintaining composure under pressure
Demonstrated aptitude for problem-solving with consultative sales approach
Fluency in English; Spanish a plus

🎁 Benefits

Full-time virtual/work-from-home role

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