Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria

📋 Description

• Handle customer inquiries primarily via chat and email
• Accurately document all customer interactions and cases in the CRM system
• Follow communication guidelines and internal processes
• Escalate complex or sensitive cases to the appropriate teams while maintaining communication with
• Work efficiently across multiple systems and applications simultaneously

🎯 Requirements

• Native-level Portuguese (C1–C2) and good English skills (minimum B2)
• Excellent written and verbal communication skills
• Strong computer literacy and technical aptitude
• Detail-oriented, reliable, and well-organized
• Previous customer service or customer-facing experience is an advantage
• Highschool education or above

🎁 Benefits

• 500 Euro Joining bonus
• 1000 Euro International Relocation to Varna, Bulgaria + up to 21 days accommodation secured by the
• 500 Euro internal, domestic relocation bonus (from anywhere in Bulgaria to Varna)
• Highly attractive salary and long-term job security with a permanent employment contract
• Work from our office in Varna
• 21 days of paid annual leave