Customer Community Manager

📋 Description

• Launch and grow AvePoint's online customer community hub as a trusted destination for learning
• Define the community strategy, value proposition, operating model, engagement calendar, governance
• Create scalable member journeys that recruit, deepen adoption, and re-engage customers across
• Connect the community experience with AvePoint Learn, technical resources, Support, customer
• Deliver customer user groups, virtual labs, technical office hours, product clinics, peer-learning
• Turn customer questions, adoption barriers, and support themes into practical learning experiences

🎯 Requirements

• Launch and grow customer community hub
• Define community strategy, value proposition, operating model, engagement calendar, governance
• Create scalable member journeys
• Connect community experience with resources
• Deliver user groups, labs, office hours, clinics, peer-learning, advisory councils
• Turn customer feedback into learning experiences

🎁 Benefits

• Competitive market-based compensation
• Work-life balance through a remote working model
• Career progression and internal mobility opportunities
• EUR 1,000/year towards Tuition Reimbursement Program
• Employee Referral Program
• Corporate Donation Matching Program