Customer Enablement Manager - Figma Weave (New York, United States)

📋 Description

• Manage the adoption journey for a portfolio of large, commercial and enterprise customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments; from individual
• Identify and empower internal champions who can advocate for Figma Weave within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk

🎯 Requirements

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and
• A track record of driving impactful outcomes, adapting to evolving customer needs, and

🎁 Benefits

• Equity
• Health, dental, and vision coverage
• Retirement benefits with company contributions
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Paid time off