Customer Engagement Client Manager

📋 Description

• Lead customer engagement and CRM initiatives across multiple client stakeholders.
• Translate customer insight into targeted engagement programmes and personalised communications.
• Partner with analysts, data scientists and client teams to identify opportunities to improve
• Measure campaign performance and recommend actions that improve effectiveness and customer value.
• Build trusted relationships with client stakeholders and support strategic planning discussions.

🎯 Requirements

• Experience developing or managing CRM, loyalty or customer engagement programmes.
• Confidence presenting recommendations and influencing stakeholders at different levels.
• Ability to turn customer data and insights into actionable business decisions.
• Strong project management skills with the ability to manage multiple priorities.
• Proven people leadership and team management experience, with the ability to coach, develop and
• Strong understanding of Agile methodologies and ways of working, with experience leading

🎁 Benefits

• Comprehensive rewards package
• Flexible working hours
• Birthday off
• Diversity and inclusion networks (dh Gender Equality Network, dh Proud, dh Family, dh One, dh
• AI in recruitment process (human review or alternative assessment available)