Customer Engagement Manager

📋 Description

• Partner with Customer Success to identify and support strategic and at-risk customers.
• Maintain a data-informed view of customer engagement, adoption, and churn risk.
• Provide support to identified at-risk customers and help ensure their concerns are addressed.
• Participate in customer meetings and product discussions to understand customer goals and
• Help identify and drive actions that improve customer engagement, adoption, and retention.
• Regularly examine dashboards and customer/product usage data to identify customers with declining

🎯 Requirements

• 3+ years of experience in Customer Success, Customer Engagement, Technical Account Management
• Experience working directly with U.S.-based customers and confidently leading customer
• Experience supporting or retaining strategic or at-risk customers and understanding customer
• Analytical and data-driven, with experience using customer, product, or business data to identify
• Strong investigative and problem-solving skills, with the ability to dig into customer issues
• Familiarity with customer-facing web applications, data integrations, APIs, and common web

🎁 Benefits

• Competitive pay, health insurance, accident insurance, life insurance, and a retirement savings
• Paid annual leave, paid holidays, paid parental leave, paid leave for life events, and a paid
• A robust catalog of benefits that support your professional growth and personal wellbeing
• A varied and challenging role in an innovative, global company.
• Supportive, driven colleagues who have your back and share your passion.