Customer Engagement Representative (Remote, Contract)

📋 Description

• Provide warm, responsive support across email, chat, and phone
• Build rapport with customers to understand their needs and guide them through the next step in
• Use scripts and tools to create a consistent, top-tier customer experience
• Assign leads to the right partner agents or teams
• Troubleshoot questions or concerns with clarity and care
• Flag issues to the Customer Engagement Operations Team as needed

🎯 Requirements

• Ability to communicate clearly in spoken and written English
• Ability to learn and adapt quickly
• 2+ years of customer support experience (email, phone, and/or chat)
• High School diploma or equivalent

🎁 Benefits

• Hourly Pay: $16 USD/hour
• Type: 1099 Independent Contractor
• Duration: 3-6 months, with the possibility of extension
• Schedule: Up to 40 hours per week
• Remote work
• Shifts available between 7 AM – 7 PM US Central Time, 7 days a week