Customer Engineer

📋 Description

• Technical resolution, end to end. Cases raised by customers and issues surfaced by our Ops and L1
• The investigation itself. Logs, connectors, the Nexla environment, and whatever Python or shell you
• What you learn, written down. Known and newly found solutions in the knowledge base so the next
• The customer’s experience of all of it. Clear updates across email, tickets, Slack, and calls, and

🎯 Requirements

• 3 to 6 years in data engineering, technical support, or a closely related role.
• Strong Python. You write scripts quickly to debug something or set up an alert, and you are
• Solid SQL and hands-on with databases: Postgres, MySQL, Oracle, or SQL Server.
• REST APIs and the authentication around them: OAuth2, SSO, and token-based. You have debugged an
• Comfortable on both Linux and Windows, and with data formats including CSV, XML, JSON, and Parquet.
• You use AI tools in your actual work and can say specifically where they help and where they

🎁 Benefits

• Compensation includes base salary, bonus, and equity, set by depth and experience rather than by