Customer Engineer

📋 Description

• Own deep expertise in one area of the product (e.g. integrations, workflows, search/AI, platform).
• Be the go-to escalation point for issues in that area, across accounts.
• Keep Computer's knowledge sharp for your area — feed in fixes, edge cases, and known issues.
• Spot recurring problems and drive them to a permanent fix or product change, partnering with the
• Translate customer technical needs into clear product feedback for Product and Engineering.
• Own and resolve complex, code-level platform customer bugs routed from Customer Outcomes for your

🎯 Requirements

• 3–5 years of hands-on software engineering experience.
• Strong proficiency in a backend language (Golang strongly preferred), with hands-on
• Prior experience in Customer Engineering, Sustenance/L4 engineering, or an equivalent
• Strong debugging, logging, and observability mindset for distributed systems and microservices.
• Comfortable investigating root cause at the code level — logs, queries, API behavior, and service
• Experience writing postmortems, root-cause documentation, and reliability/incident reports.