Customer Engineer

📋 Description

• Working with customers to identify and define requirements, pain points, optimization
• Generating, updating, actioning, and closing out assignment tickets in response to customer needs
• Conducting customer engagement activities such as weekly office hours, system monitoring, customer
• Working with users to ensure projects are optimized for usage in the platform to minimize cost on a
• Collecting and providing customer feedback to the government team to inform impacts of planning
• Exploring opportunities for service automation - recognize and experiment with templatization for

🎯 Requirements

• Bachelor's degree in computer science or a related field
• 3+ years of experience in cloud computing
• 1+ years of experience with GCP
• Strong facility with customer and user interaction, coaching, and requirements gathering
• Familiarity with cybersecurity best practices or DoD/DISA cybersecurity policies
• Strong understanding of Google Cloud services and technologies

🎁 Benefits

• EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories