Customer Engineer

📋 Description

• Partner with Scaled AMs and Field Engineering teammates to turn expansion and churn signals
• Operate startup program onboarding: Intercom checklists, guided flows, and activation follow-up for
• Partner with Support Engineering to identify recurring mistakes and best practices, then turn those
• Build and improve components of our scaled-engagement toolkit: in-app programs, outbound triggers
• Run scaled customer programs: webinars, Slack community touchpoints, and pattern-based outreach
• Translate recurring customer questions and technical best practices into timely in-product guidance

🎯 Requirements

• 3+ years in a customer-facing technical role: customer engineering, solutions engineering
• Comfort operating a high-volume, one-to-many motion; you can independently execute clearly scoped
• Strong fundamentals across cloud infrastructure: containers, deploys, autoscaling, networking, and
• Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS).
• AI fluency: you use AI tools daily in your own workflow, and you're comfortable advising customers
• Strong written communication; you'll be a primary producer of docs, playbooks, and in-app content.

🎁 Benefits

• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or
• Long-term disability, life insurance, and 401K plans.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a
• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
• Monthly cell phone and internet subsidy.