Customer Experience Analyst - Melio

📋 Description

• Turn raw data into decisions that matter, from monthly business reviews to headcount planning
• Build dedicated reporting support for Payment Operations from the ground up
• Shape service level agreements, inform performance reviews, and guide decisions on where the team
• Develop longer term headcount and workforce planning models as the business scales
• Support Customer Experience and Payment Operations leaders across New Zealand, the US and the UK
• Present findings to senior leaders and the C-suite

🎯 Requirements

• Sharp analytical skills and comfort working across data from more than one department
• Confidence with reporting tools such as Tableau and Zendesk Explore
• Executive presence, since you’ll regularly present findings to senior leaders and the C-suite
• Solutions focused mindset, able to bring stakeholders along on data driven recommendations
• Precision and care with numbers
• Collaborative approach, comfortable supporting more than one department at once

🎁 Benefits

• Hybrid work pattern blending time in the office with time at home
• Boost days bring the team together in person throughout the year to connect, collaborate and