Customer Experience Associate (3 Month Fixed-Term Contract)

📋 Description

• Provide high-quality, real-time support to customers via phone/email/chat, addressing their
• Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all
• Work collaboratively with the team to meet and exceed key performance metrics such as response
• Participate in regular training and development sessions to continuously improve your skills and
• Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer

🎯 Requirements

• Experience in customer service, preferably in a phone-based support role.
• Excellent verbal communication skills, with the ability to handle complex interactions
• Proficiency in using CRM and other customer support tools.
• Strong problem-solving skills, with the ability to think quickly and provide effective solutions to
• A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
• Alignment with Faire's core values and a genuine passion for supporting and serving our community.

🎁 Benefits

• Competitive pay, equity, and comprehensive benefits designed to support your life inside and
• Opportunity to work in a dynamic and collaborative team environment focused on continuous learning
• Ability to work with a mission-driven company supporting local businesses and communities.
• Access to the latest enterprise AI tools to work smarter.
• Belonging: intentional environment where every employee has equal access to opportunities, growth