Customer Experience Associate - Ecommerce

📋 Description

• Manage and resolve daily client tickets and ensure that clients' questions and problems are
• Address challenging customers and problems that require escalation outside of the department.
• Strive to provide all customers with an outstanding customer experience.
• Grow client relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as well as our platform and the tools we
• May be required to work weekend shifts and/or open to working night shifts (Comp Off/Allowance

🎯 Requirements

• 3+ years of hands-on experience in high-volume, technical customer support or client-facing
• You know how to use AI tools as an assistant, but you never rely on them blindly. You test, verify
• Experience with or a strong willingness to master DNS records, APIs, HTML, e-commerce workflows
• Flawless written and verbal communication skills with the ability to translate complex technical
• You operate with extreme ownership, thrive in fast-paced environments, and remain composed under
• Comfortable working in rotational, weekend, or night shifts as operational needs require

🎁 Benefits

• A place to grow, together: Join a diverse, international team in a modern office buzzing with
• Practical perks for everyday balance: Cab Facility and per-day meal vouchers; Employee-friendly
• Learning, every step of the way: Over 1,55,000 courses on Udemy, along with facilitator-led
• Flexible for life: A hybrid setup (2 days WFH), budget for your home workspace, and a generous
• Wellbeing that works: INR 10 Lakh medical insurance, maternity support, childcare facilities, and
• A culture that cares: Annual company off-sites, inter-office trips, team outings, active social