Customer Experience Associate I

📋 Description

• Deliver exceptional borrower support: Support borrowers by phone and across other channels, helping
• Navigate consumer lending with care: Follow lending requirements, company policies, and established
• Own customer outcomes: Own borrower issues from first contact through resolution, following up and
• Turn customer contacts into insights: Identify recurring pain points, process gaps, product
• Embrace AI and continuous improvement: Use AI tools to improve speed, quality, customer outcomes

🎯 Requirements

• Bachelor's degree preferred.
• 2+ years of experience in customer support, customer success, financial services, operations, or
• Experience leveraging AI tools to improve customer support workflows or operational efficiency.
• Comfortable spending the majority of your workday supporting customers over the phone in a
• Excellent verbal and written communication skills.
• Demonstrated ownership and follow-through from initial customer contact through final resolution.

🎁 Benefits

• Hourly rate of $25.00 plus equity
• Benefits