Customer Experience Associate I (Part-Time)

📋 Description

• Deliver exceptional borrower support
• Navigate consumer lending with care
• Own customer outcomes
• Turn customer contacts into insights
• Embrace AI and continuous improvement

🎯 Requirements

• Bachelor's degree preferred
• 2+ years of experience in customer support, customer success, financial services, operations, or
• Experience leveraging AI tools to improve customer support workflows or operational efficiency
• Comfortable spending the majority of your workday supporting customers over the phone in a
• Excellent verbal and written communication skills
• Demonstrated ownership and follow-through from initial customer contact through final resolution

🎁 Benefits

• Hourly rate of $25.00
• Equity
• Non-exempt PTO policy
• Sick pay
• 6 paid holidays
• 401k