Customer Experience & Community Relations

📋 Description

• First response, diagnosis, and resolution for live chat on the website
• Maintain and moderate the Discord community, answering questions publicly and welcoming new arrivals
• Post announcements about model additions, changes, and incident updates
• Handle the support inbox email to the same standard as live chat
• Own issues until they are closed, including those waiting on engineering
• Route genuine platform and inference bugs to engineering and close the loop with the user

🎯 Requirements

• 1-3 years in technical support, community management, or developer relations
• Genuine technical fluency with AI and experience running open models locally, on GPU, or via API
• Ability to work with both developer and creator audiences
• Excellent written English - concise, warm, and human
• Self-direction and ability to work independently across timezones
• AI power user who uses AI tools to handle volume without compromising quality

🎁 Benefits

• Own the front line of a product people are enthusiastic about at its fastest growth point
• Direct line to Growth, Platform, and Infra teams; front-line feedback shapes what gets built
• Work at the centre of one of the fastest-growing open AI ecosystems
• Be part of a small, high-performing team making open weight AI accessible
• Competitive salary (AUD $85,000-103,000)