Customer Experience Data Analyst - Melio

📋 Description

• Turn raw data into decisions that matter, from monthly business reviews to headcount planning
• Build dedicated analytics support for Payment Operations from the ground up
• Shape service level agreements, inform performance reviews, and guide decisions on team investment
• Conduct monthly business reviews and quarterly proficiency scoring to support performance and
• Build longer term headcount and workforce planning models as the business scales
• Present findings to senior leaders and the C-suite

🎯 Requirements

• Sharp analytical skills and comfort working across data from more than one department
• Confidence with reporting tools such as Tableau and Zendesk Explore
• Executive presence, able to present findings to senior leaders and the C-suite
• Solutions focused mindset, able to bring stakeholders along on data driven recommendations
• Precision and care with numbers
• Collaborative approach, comfortable supporting more than one department at once

🎁 Benefits

• Hybrid work pattern blending time in office and home
• Boost days to connect with team in person
• Opportunity to work with a connected team across New Zealand, the US and the UK