Customer Experience Digital Lead, International

Added
24 days ago
Type
Full time
Salary
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crm analytics digital marketing ai customer experience
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📋 Description

  • Lead the Evolution and Rollout of the AA Access Digital Ecosystem: Develop roadmap for AA Access
  • Lead the cross-functional team in execution of the platform enhancements and deployment to more
  • Drive adoption, engagement, and utilization of AA Access across customer segments.
  • Collaborate with global, regional, and local stakeholders to identify enhancement opportunities and
  • Gather and incorporate customer feedback to continuously improve the user experience.
  • Monitor platform performance, usage trends, and engagement metrics, implementing actions to improve

🎯 Requirements

  • Fluent in English.
  • Proven track record of leading digital transformation.
  • Understanding of AI and applications in digital marketing.
  • Proficient with channels/systems such as SFMC, Veeva CRM, Veeva Approved Email, Foundry etc.
  • Understanding of regulated HCP and healthcare environments.
  • Additional language ability preferred.
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