Customer Experience Enablement Senior Manager

📋 Description

• Own enablement strategy and roadmap for customer-facing teams.
• Translate insights and feedback into enablement resources and guidance.
• Partner with Product Marketing, Clinical, Product, Analytics, Operations, and CX leaders.
• Create content, frameworks, and tools to communicate value across the lifecycle.
• Define priorities and scalable solutions; improve knowledge management and self-service

🎯 Requirements

• 6–8+ years in customer success enablement, revenue enablement, or related fields.
• Proven ability to turn ambiguity into actionable enablement programs.
• Experience with roadmaps, resources, and processes to boost field effectiveness.
• Strong analytical, communication, and cross-functional influencing skills.
• Experience across multiple products/segments; familiarity with AI and automation.
• Ability to work independently in a dynamic environment; healthcare experience is a plus.

🎁 Benefits

• Competitive salary with annual bonus eligibility.
• Equity grant opportunities; ESPP.
• Remote-first with work-from-home flexibility.
• Flexible PTO and parental leave; comprehensive health/dental/vision.
• 401(k) with employer contributions; Lifestyle Spending Account; mental health support.