Customer Experience - French Speaking

📋 Description

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

🎯 Requirements

• Bilingual in French and English, with the ability to service customers both verbally and written.
• Minimum 2 years of customer service experience.
• Proven ability to build relationships and resolve issues effectively in a remote environment while
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).

🎁 Benefits

• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Impactful work shaping customer loyalty
• Culture of ownership and autonomy
• Continuous growth in a fast-paced premium e-commerce-brand environment
• Beautiful products, transparent pricing, and happy customers