Customer Experience Manager

📋 Description

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers.
• Work with your account teams to plan and execute long term Success Plans with our largest customers
• Maintain a deep understanding of our solutions and present to customers about the most relevant
• Own or be an active participant in several customer touch points including: Business Value
• Demonstrate how your customer engagement directly revenue growth and adoption of Cloudflare

🎯 Requirements

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field
• 2+ years of industry experience, with experience in cloud security and/or performance industries
• Bachelor's degree and/or other professional qualifications.
• Strong understanding of or willingness to learn about computer networking and “how the internet
• Experience with project management, account portfolio planning, cloud implementation and
• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.