Customer Experience Manager

📋 Description

• Apply and evolve CX practices
• Conduct customer and stakeholder research
• Generate actionable insights
• Develop customer experience improvements
• Facilitate solution design and prioritization
• Build actionable roadmaps

🎯 Requirements

• At least five years of professional experience in Customer Experience
• A bachelor's degree or equivalent combination of experience, training, and capability
• Proven experience independently leading customer research, journey mapping, experience design, and
• Strong qualitative research skills
• Working knowledge of journey mapping, service blueprinting, VoC, survey design, and CX measurement
• Data fluency including Excel and combining qualitative/quantitative evidence

🎁 Benefits

• Estimated annual salary range: $98,934.20-$108,288.08
• Compensation decisions depend on location, knowledge, and experience
• Remote work arrangement available within the United States or EMEA
• Opportunities to collaborate with cross-functional teams
• A role focused on professional growth and measurable business impact
• A collaborative culture centered on trust, unity, growth, and care