Customer Experience Manager, Enteprise

📋 Description

• Lead and manage the day-to-day service relationship and strategy for assigned enterprise customers
• Own and drive execution of the annual customer account plan and service calendar for all assigned
• Work collaboratively with the consulting delivery team (Enterprise Consultants and Analysts) to
• Lead customer open enrollment strategy, readiness, and customer/employee-facing presentations and
• Work collaboratively with other members of the consulting delivery team to support the development
• Stay updated on industry trends, best practices and regulatory changes and support education and

🎯 Requirements

• 4+ years of account management experience supporting a benefit consulting team and
• Robust experience working with fully insured and self-funded medical benefits programs and service
• Active Life & Health Producer's License.
• Demonstrated executive presence and strong presentation skills tailored to senior HR leadership and
• Demonstrated proficiency with AI productivity tools and comfort with prompts that support efficient
• Strong proficiency in MS Excel, Word, and PowerPoint.

🎁 Benefits

• Flexible Time Off: flexible vacation policy and paid company holidays
• Remote-first environment: Bennie is 100% remote (must be based in the US)
• Health Benefits: Medical/Dental/Vision, HSA & FSA, HRA, Life, Disability, & Employee
• Wellness Benefits: Headspace, Wellhub, Rocket Lawyer, One Medical Membership, Kindbody, Financial
• Stock Options: All full-time employees are granted stock options
• Remote Work Stipend: A $1,000 WFH Stipend