Customer Experience Manager, Trump Accounts

📋 Description

• Coach and develop a team of customer experience professionals, focusing on performance across key
• Cultivate a positive, inclusive team culture that aligns with Robinhood's values.
• Guide your team through change with effective communication and clarity.
• Respond to complex customer issues and serve as an escalation point for inquiries related to stock
• Support your team with expertise in investment-related topics including custodial accounts, IRAs

🎯 Requirements

• Active FINRA licensing
• Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a track record of
• Strong interpersonal and communication skills, with a passion for mentorship.
• Deep subject matter knowledge in financial services, specifically equities, corporate actions, and
• Comfort leading through ambiguity and organizational change.

🎁 Benefits

• Challenging, high-impact work to grow your career.
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90%
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in
• Access to the best AI tools on the market and continuous AI skill-building for every employee
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.