Customer Experience Operations Specialist

📋 Description

• Support self-service customers throughout onboarding by answering common product questions
• Track common customer questions, onboarding challenges, and recurring issues to help identify
• Monitor self-service and PLG metrics such as signups, activation, implementation progress, product
• Assist with analyzing customer and product data to understand where customers get stuck, what
• Help build and test scalable customer programs, including automated outreach, in-product guidance
• Use tools such as Userpilot, Pendo, Heap, or similar platforms to learn how customers interact with

🎯 Requirements

• Early in your career and excited to build experience at the intersection of Customer Experience
• Naturally curious and analytical — when you see a customer problem or unexpected behavior, your
• Comfortable working with data and metrics to identify trends, form hypotheses, and help determine
• Technically curious and comfortable learning new software, including customer analytics, product
• Confident troubleshooting basic technical issues and willing to investigate a problem before
• Interested in finding scalable solutions rather than solving the same customer problem one at a