Customer Experience Program Specialist

📋 Description

• Own the Voice of Customer program: collection, analysis, and translation of customer feedback into
• Act as the voice of the customer in project planning and prioritization, and serve as a trusted
• Lead customer-specific projects from concept through implementation and adoption, including
• Measure and quantify the business value of customer experience improvements, connecting project
• Own bid, RFP, and quote management for strategic and national accounts: coordinate pricing and
• Handle day-to-day customer service execution for assigned accounts — order entry, quote support

🎯 Requirements

• Experience leading cross-functional projects and driving organizational change
• Strong stakeholder management, communication, and influencing skills
• Customer-focused mindset with strong business acumen and analytical capabilities
• Experience with RFPs, proposals, CRM systems, and customer-facing business processes
• Bachelor's degree or equivalent experience preferred
• 3-7 years of related experience preferred; PMP certification preferred

🎁 Benefits

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