Customer Experience Representative - English speaker

📋 Description

• Manage and resolve daily client tickets via email and phone in a timely and professional manner.
• Ensure that clients’ questions and problems are addressed properly and in a timely manner.
• Handle challenging customers and escalate complex issues outside of the department when necessary.
• Report, analyze and resolve system and operational issues that impact clients.
• Grow client relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as well as our platform and the tools we

🎯 Requirements

• Fluent in English (mandatory)
• Customer focused
• At least a first experience in customer management focused on retention
• Experience in Customer Success, Customer Service or Customer Support
• Familiarity with email marketing is a plus
• The ability to jump right into a fun and relaxed office culture

🎁 Benefits

• 50% public transport reimbursement
• Sustainable Mobility Package
• daily Swile meal vouchers (€12.50/day)
• RTT days off
• Access to English classes and 155,000+ courses on Udemy
• Remote-friendly setup