Customer Experience Representative - French speaker

📋 Description

• Manage and resolve daily client tickets via email and phone in a timely and professional manner.
• Ensure that clients’ questions and problems are addressed properly and in a timely manner.
• Handle challenging customers and escalate complex issues outside of the department when necessary.
• Report, analyze and resolve system and operational issues that impact clients.
• Grow client relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as well as our platform and the tools we

🎯 Requirements

• Fluent in French (mandatory)
• Customer focused
• At least a first experience in customer management focused on retention
• Experience in Customer Success, Customer Service or Customer Support
• Familiarity with email marketing is a plus
• The ability to jump right into a fun and relaxed office culture

🎁 Benefits

• A place to grow together: Join an international team in a bright, collaborative office located in a
• Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable
• Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a
• Flexible for life: A remote-friendly setup, budget to support your home workspace, and relocation
• Wellbeing that works: Top-notch private healthcare (70% covered), 6-week second-parent leave, extra
• A culture that cares: From inter-office trips to regular team events, there are plenty of ways to