Customer Experience Representative II

📋 Description

• Receive and answer 60-80 customer inquiries regarding product orders, order status, lot number
• Ability to use critical thinking skills to resolve inquiries to meet service levels.
• Support additional projects and requests as needed.
• Partner with sales and other operational departments to provide exceptional customer service within
• Deliver an excellent customer experience, while acting in a professional and courteous manner.

🎯 Requirements

• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience.
• SAP, CRM, Salesforce, or Business Systems experience preferred.
• Medical Device or Pharmaceutical experience strongly preferred.

🎁 Benefits

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick)
• This job is eligible to participate in our short-term incentive programs.