Customer Experience Representative - Spanish speaker

📋 Description

• Manage and resolve daily client tickets via email and phone
• Ensure clients' questions and problems are addressed properly and timely
• Handle challenging customers and escalate complex issues when necessary
• Report, analyze and resolve system and operational issues impacting clients
• Grow client relations and work closely with tech team to identify bugs
• Master emailing best practices and the platform/tools

🎯 Requirements

• Fluent in Spanish (mandatory)
• Additional languages always welcome
• Customer-focused with ability to build strong customer relationships
• Experience in customer experience/success/support
• At least a first experience in customer management focused on retention
• SaaS experience is a plus

🎁 Benefits

• RTT days off
• 50% public transport reimbursement
• Sustainable Mobility Package
• Swile meal vouchers (€12.50/day)
• English classes
• Udemy access (155,000+ courses)