Customer Experience Specialist

📋 Description

• Act as brand ambassador and trusted advisor for customers.
• Provide high-quality support and guidance across channels.
• Help users navigate queries quickly and efficiently.
• Deliver best-in-class experience with empathy and resolution.
• Proactively reach out to customers and simplify complex information.
• Use Salesforce to manage and resolve customer cases.

🎯 Requirements

• Experience in a service environment with SLAs/quality targets.
• Clear, concise communication in email and phone.
• Proactive outbound calls; self-management of daily tasks.
• Growth mindset and willingness to learn.
• Team player who builds trust and relationships.
• IT tools: MS Office or Google Suite; accounting/case tools a bonus.

🎁 Benefits

• Hybrid work: 3 days in office per week (Wed); 2 days remote.
• Initial onboarding: in-office training period.
• Join a CX-focused team with growth opportunities.