Customer Experience Specialist

📋 Description

• Provide timely, high-quality support across phone, email and chat.
• Manage inquiries to resolution; log details in Salesforce.
• Escalate unresolved issues and keep customers informed.
• Collaborate with the CX team to deliver proactive and reactive support.
• Stay up-to-date with product changes and training.

🎯 Requirements

• Experience in a service environment; meet service levels and quality targets.
• Proven problem-solving and resolution skills.
• Clear and concise written and verbal communication.
• Comfort with outbound calls.
• Initiative, self-management and flexibility.
• Team player with willingness to assist and collaborate.

🎁 Benefits

• Evening pay supplement for shifts ending at 8 PM.
• Hybrid working model.
• Global CX team and cross-team collaboration.
• Ongoing training and development.