Customer Experience Specialist

📋 Description

• Resolve complex customer issues across banking, credit, and payments through email, chat, and phone
• Support high-value and VIP customers through multi-step processes such as document verification
• Handle sensitive situations involving frozen accounts, disputed transactions, application denials
• Coordinate with engineering, underwriting, risk, compliance, and other cross-functional teams
• Investigate problems to identify root causes
• Create detailed bug reports and test new product features in staging environments

🎯 Requirements

• Professional-level fluency in English, both written and spoken
• 2+ years of experience in fintech, financial services, or a related customer support environment
• Strong investigative and analytical mindset
• Exceptional ownership and initiative
• Strong technical aptitude and ability to learn tools such as Zendesk, Salesforce, Linear, Slack
• Excellent judgment and discretion for sensitive situations

🎁 Benefits

• Annual compensation of $18,000–$25,000 USD
• Fully remote work with significant autonomy
• Opportunity to work on complex fintech products spanning banking, credit, and payments
• Exposure to AI, underwriting, compliance, fraud prevention, and financial operations
• High level of ownership and direct influence
• Opportunity to work closely with experienced, high-performing, low-ego colleagues