Customer Experience Specialist

📋 Description

• Own the full customer experience. Take responsibility for each interaction from start to finish —
• Deliver exceptional, brand-aligned service across chat, email, phone, and social channels.
• Resolve with empathy and intention. Handle issues gracefully, finding solutions that feel fair and
• Use modern tools with intention. Navigate service platforms smoothly, using available resources to
• Share what you notice. Raise recurring questions, friction points, and opportunities to make things
• Become a product expert. Learn materials, fits, and care details inside and out to guide customers

🎯 Requirements

• High School diploma or GED
• Minimum 2 years of customer service experience
• Hybrid role with a 5-day work week including weekend days; employees work 3 days from home and 2

🎁 Benefits

• $24 CAD/hour with tenure based increases
• Up to $1,300 CAD/month performance bonus
• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and