Customer Experience Specialist

📋 Description

• Provide timely, high-quality CX support to Xero customers.
• Help users with accounting and bookkeeping queries across levels.
• Record case details accurately in Salesforce and escalate when needed.
• Resolve inquiries across phone, email, and chat channels.
• Maintain customer satisfaction and meet productivity targets.

🎯 Requirements

• Experience in a service environment with proven service levels.
• Strong problem-solving and resolution skills.
• Clear written and verbal communication.
• Comfort with proactive outbound calls.
• Initiative, self-management, flexibility, and adaptability.
• Team player with willingness to assist and collaborate.

🎁 Benefits

• Evening pay supplement for shifts ending at 8:00 PM.