Customer Experience Specialist

📋 Description

• Acting as a brand ambassador and trusted advisor, ensuring customers—from small business owners to
• Providing high-quality support and guidance through a variety of channels, helping users navigate
• Engaging in proactive call campaigns to help customers achieve the best next action for their
• Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer
• Managing and resolving customer cases using platforms like Salesforce to ensure accurate data
• Adapting to the evolving CX strategy and product landscape to support users in a high-change

🎯 Requirements

• Experience from a service environment where you have successfully worked towards service levels and
• Clear, concise, and authentic communication style, whether writing an email or speaking on the
• Confidence to make proactive outbound calls and the initiative to self-manage daily tasks.
• Growth mindset and readiness to consistently learn and build knowledge.
• Committed team player who proactively assists others and builds relationships through trust.
• Proficiency with IT tools like Microsoft Office or Google Suite is required.